Reviews

Star Rating:

***** The Shoe Doctor is rated 4.9 out of 5 stars, based on 39 reviews!

  • *****

    Great service and very friendly guy! I took him my cole haan drivers which were badly scratched and faded he made them look new again and he did it within two hours of me leaving them I highly recommend this place to anyone who needs their shoes cleaned and repaired he does a great job I am one satisfied customer and will be taking him my other pairs of shoes to him very soon very soon!!!!

  • *****

    This place is awesome!! Fast friendly service at a reasonable price!! The made 6 yr old boots look brand new!

  • *****

    Excellent work! Fast service! Very pleasant experience!

  • *****

    I purchased some Florsheim shoes for $175 and wore them for one job interview. On my way home from the interview I accidently scratched the front of the left shoe on the curb of the sidewalk. I thought it was over for them after that, but I read some reviews about the Shoe Doctor here in El Paso TX. Let me tell you, I am very appreciative of this man. He did an amazing job fixing my shoe. They look brand new, and you can not see the scratch I made at all. Thank you again.

    V/r
    Jay

  • *****

    You are the bomb.com!

  • *****

    Amazing customer service excellent payment arrangements

  • *****

    The best shoe repair shop in town.

  • *****

    Great workmanship and fair pricing!

  • *****

    Excelent service,got my shoes fixed in five minutes and really good customer service

  • *****

    I went in yesterday and was surprised with how fast service was, my shoes were shined perfectly and he was very helpful and attentive. I would highly recommend it .

  • *****

    Very helpful and friendly. This knows what he is doing. Repaired a pair of Jordans and made it more comfortable. I recommend this place to all my friends.

  • *****

    Good shop for keeping your shoes alive for another year or two. Swho does that any more? They are desperate for business, selling off handmade boots for half price or two for one. If you see the piece of paper taped to the closed metal gate that says "back in 10" don't believe it.

  • *****

    I have been looking all over El Paso for a shop that could fix up my shoes. And incredible but Shoe Doctor had been at Sunland Park for many years and had never really seen it. This is the place to have my shoes repaired, I needed new soles, the heels were all scratched and looked very bad. Mr. Navarro the owner gave me the best customer service, attentive, and even stitched the handles of my purse that were coming off at no charge !
    Three days later my shoes were better than new ! Prices are reasonable and the service superb !
    I highly recommend the Shoe Doctor.

  • *****

    Shoe Doctor is what one would expect of a business with the best customer service. The shop is clean, organized and with the necessary equipment to really do an excellent job !
    I took my favorite pair of high heels repaired. Mr. Navarro put in new soles and heels; material of higher quality than my shoes; they looked better than new !
    Prices are very reasonable, and the best service always taking care of any customer with a smile.
    I highly recommend it ! Dont go crazy looking for another place.

    Reyes G.
    El Paso, Texas

  • *****

    Needed a backpack fixed. I took it in half expecting him to tell me as others had before "I can't fix it". Instead, he fixed it on the spot, and for a good price. I will definitely return should other backpacks or shoes need repair.

  • *****

    I took my husband's Johnston & Murphy black dress shoes to the Shoe Doctor. The soles were completely worn & the heels needed to be replaced. Antonia did a super, excellent job!! I chose the Italian Prime leather sole, heel replacement & he recommended a heel guard. He even replaced the shoe laces! He had them ready in one day. I also bought a beautiful pair of Johnston & Murphy Aristocraft shoes for my son. He let me take one shoe home so my son could ensure the fit. I strongly recommend the Shoe Doctor.

  • *****

    Very impressed with the professionalism and skill level of the Shoe Doctor!! Highly recommend for any shoe repairs!!

  • *****

    I came in to ask a few questions about how to repair an indentation. The store owner described to me the process step by step of what he would have to do which was great and very accurate to what I had researched before. I then got my shoes cleaned, shined up and some free shoe trees to go with it. Very happy.

  • *****

    I had 2 pair of boots that needed new heel caps. I expected to drop them off and pick up at a later date. They were repaired on the spot. Great service and quality!

  • *****

    My name is Tiffany I live in Austin, TX. My husband is a congressman at the Capitol .. I was visiting El Paso and we were at Sunland Park Mall. As I was going up the escalator my shoe got stuck, the rubber bottom of my heel came off!! Which made very upset because these were Christian Louboutin! I asked one of the mall employees if there was a shoe repair shop and he told me to take it to The Shoe Doctor and in 5 minutes my shoes were fixed and even polished! They offered great service, I was ready to put a complaint against the mall for the stair malfunction, but The Shoe Doctor saved my day! I think this service should be offered in every mall. Take your shoes here, you will not be disappointed.

  • *****

    Great service, fast, professional and affordable!

  • *****

    I've been here several times to get numerous shoes repaired and as a result, they all turned out extraordinary and appeared brand new. I've gone twice to get my shoes polished, it's only 5 dollars and he does it on the spot and would have it done in about 15 minutes! Overall great store, friendly ,helpful ,experienced and professional repairman. Great quality and extraordinarily great prices compared to other shoe repair shops I've seen! You can't go wrong going to The Shoe Doctor.

  • *****

    I'm from California and came out to El Paso to visit my mom, the Shoe doctor took my favorite Gucci shoes which were so worn out and made them absolutely beautiful again. Very glad to have found this gem of a store who took such good care of my favorite shoes

  • *****

    I loved my experience at the shoe doctor, i got my shoes done fast the same day i brought them in. I 100% recommend going to the shoe doctor!!! I also love the fact that he can make you hand made boots!

  • *****

    The service was extremely incredible and always gets the job done the right way! I have never had a problem from him! I really suggest The Shoe Doctor from El Paso to get the job done the first time!!

  • *****

    I always use the shoe Doctor for my shoe repairs. He just re-soled and put on new heals on two pair of my favorite shoes and they look brand new!! $aved me money!

  • *****

    I took a pair of heels to The Shoe Doctor to get new tips. I was pleasantly surprised that they put the tips on while I waited, which only took a few minutes. They did a great job and I will be takingall more I took a pair of heels to The Shoe Doctor to get new tips. I was pleasantly surprised that they put the tips on while I waited, which only took a few minutes. They did a great job and I will be taking all my shoe repairs to The Shoe Doctor in the future.

  • *****

    HES THE BEST IN THE WEST. THE ONLY ONE WITH THE MOST RELIABLE SERVICE. I LOVE THIS MAN HE IS SO NICE AND RESPECTFUL. HOPEFULLY EVERYONE ON THE WESTSIDE VISITS AND BRINGS THEIR SHOES TO THIS STORE FORREPAIRS. more HES THE BEST IN THE WEST. THE ONLY ONE WITH THE MOST RELIABLE SERVICE. I LOVE THIS MAN HE IS SO NICE AND RESPECTFUL. HOPEFULLY EVERYONE ON THE WESTSIDE VISITS AND BRINGS THEIR SHOES TO THIS STORE FOR REPAIRS. THE ONLY SHOE DOCTOR AT ITS BEST!!

  • *****

    My name is Tiffany I live in Austin, TX. My husband is a congressman at the Capitol .. I was visiting El Paso and we were at Sunland Park Mall. As I was going up the escalator my shoe got stuck, the rubberbottom more My name is Tiffany I live in Austin, TX. My husband is a congressman at the Capitol .. I was visiting El Paso and we were at Sunland Park Mall. As I was going up the escalator my shoe got stuck, the rubber bottom of my heel came off!! Which made very upset because these were Christian Louboutin! I asked one of the mall employees if there was a shoe repair shop and he told me to take it to The Shoe Doctor and in 5 minutes my shoes were fixed and even polished! They offered great service, I was ready to put a complaint against the mall for the stair malfunction, but The Shoe Doctor saved my day! I think this service should be offered in every mall. Take your shoes here, you will not be disappointed.

  • *****

    Modern life brings us great things like espresso at every corner and Yelp. Sadly, modern life also spells the doom of artisans and tradesman. Yet, in El Paso you can still find tradesmen, even in the high end mall that is Sunland Park. The Shoe Doctor repairs, cobbles, shines, and sells shoes and all manner of leather goods.

    But what sets the Shoe Doctor apart, other than the fact that he is in a mall (!), is the quality of service and craftsmanship. I have taken three pairs of shoes to be re-heeled and re-soled and in each case the shoe comes back to me better than the original.

    The owner is also a very gentle and nice man whose young son often spells him and manages to be very professional despite his age (about 11 I think).

  • *****

    Just took my husbands 3 year old Allen Edmonds shoes for new soles and polishing, and they look good as new. It only took one day too! I am very happy with repair they have done.

  • *****

    Fantastic work! I didn't recognize the boots - they were really beat up when I dropped them off to be re-soled and now they look better than brand new! Amazing! AND they were done in two days! great work and very fast!

  • *****

    Amazing work! So impressed by how well he fixed my shoes! They look brand new! Check my pictures. They were really bad when I gave it to him and now they look amazing! He's very nice and very sweet! Always looking forward to make his customers happy!

  • *****

    Very professional and does exceptional work. Great attention to detail. These Justin boots came from up north where there is snow and salt, and he made them look new! I thought they were a lost hope. Highly recommended.

  • *****

    This place is the best shoe repair shop I have done business with. The quality of their work is by far outstanding. The gentleman that is at the front counter which is also the shoe repair man is very friendly and helpful. This shop can also help you with repairing purses, belts, luggage and pretty much anything leather. Their custom made boots are the best! I have bought 2 pairs of boots, custom made to my size and they fit like a glove!
    Definitely a must try shop at Sunland Park Mall.

  • *****

    I took a pair of heels to The Shoe Doctor to get new tips. I was pleasantly surprised that they put the tips on while I waited, which only took a few minutes. They did a great job and I will be taking all my shoe repairs to The Shoe Doctor in the future.

  • *****

    HES THE BEST IN THE WEST. THE ONLY ONE WITH THE MOST RELIABLE SERVICE. I LOVE THIS MAN HE IS SO NICE AND RESPECTFUL. HOPEFULLY EVERYONE ON THE WESTSIDE VISITS AND BRINGS THEIR SHOES TO THIS STORE FOR REPAIRS. THE ONLY SHOE DOCTOR AT ITS BEST!!

  • *****

    They are quite expensive, but the quality of the work is better than most of the other shoe repair shops in El Paso. Be sure to let them know if you need them in a day or two, otherwise it could be a week or two till they are ready.

  • *****

    My name is Tiffany I live in Austin, TX. My husband is a congressman at the Capitol .. I was visiting El Paso and we were at Sunland Park Mall. As I was going up the escalator my shoe got stuck, the rubber bottom of my heel came off!! Which made very upset because these were Christian Louboutin!
    I asked one of the mall employees if there was a shoe repair shop and he told me to take it to The Shoe Doctor and in 5 minutes my shoes were fixed and even polished! This was great service, I was ready to put a complaint against the mall for the stair malfunction, but The Shoe Doctor saved my day! I think this service should be offered in every mall. Take your shoes here, you will not be disappointed.